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Delivery Information


DELIVERY INFORMATION


PICK-UP FROM A POST PARCEL POINT IN YOUR CITY

A PARCEL POINT IS AN EASY AND CONVENIENT WAY TO RECEIVE ITEMS IN YOUR CITY, PICK UP FROM A POST PARCEL POINT IS A  SHIPPING OPTION THAT SENDS YOUR ORDER TO AN ELIGIBLE POST OFFICE LOCATION, INSTEAD OF TO YOUR HOME OR WORKPLACE. (STORES ARE ELIGIBLE IF THEY ARE LISTED ON THE SHIPPING INFORMATION PAGE OF CHECKOUT.)IF YOUR ORDER QUALITIES, *PICK UP FROM STORE* WILL APPEAR AS AN OPTION ON THE SHIPPING INFORMATION OR ORDER REVIEW PAGE OF CHECK OUT.YOUR ORDER WILL REMAIN SAFELY AT THE STORE UNTIL YOU ARE READY TO PICK IT UP.THUS YOU WOULD BE REQUIRED TO SHOW UP WITH A VALID COPY OF YOUR ID WHICH CORRESPONDS YOUR ORDER INFORMATION.IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE CONTACT CUSTOMER CARE AT SALES@PRIMEMEDICSTORE.com


HOME DELIVERY 

WHAT HAPPENS WHEN YOU CHOOSE THE HOME DELIVERY OPTION? OUR STORE TAKES RESPONSIBILITY FOR DEALING WITH ALL THE TASKS INVOLVED IN MOVING GOODS FROM THE WAREHOUSE RIGHT DOWN TO THE BUYER/CONSIGNEE'S DOOR. IT IS OUR RESPONSIBILITY TO ENSURE THE GOODS SAFELY ARRIVES AT THE CUSTOMER'S DOORSTEP OR HOME ADDRESS.WITH THIS OPTION, THE CUSTOMER IS OBLIGED TO PROVIDE US WITH A COMPLETE DELIVERY ADDRESS WHICH INCLUDES BUILDING NUMBER, APT # MAILBOX # ETC.IF YOU HAVE ANY ADDITIONAL QUESTION,PLEASE CONTACT CUSTOMER CARE AT SALES@PRIMEMEDICSTORE.com

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INTERNATIONAL DELIVERY

INTERNATIONAL DELIVERY IS REGULATED BY EXW, INCOTERMS 2010. ANY DATES QUOTED FOR DELIVERY OF THE GOODS ARE APPROXIMATE ONLY  AND THE STORE SHALL NOT BE DEEMED TO BE IN DELAY IN DELIVERY OF THE GOODS UNLESS ACTUAL DELIVERY OF GOODS OCCURS LATER THAN TWO WEEKS FROM THE QUOTED APPROXIMATE DELIVERY DATE AND HAVING RECEIVED THE BUYER’S WRITTEN NOTIFICATION. THE BUYER SHALL COMPLY WITH ALL LAWS GOVERNING THE IMPORTATION OF THE GOODS INTO THE COUNTRY OF DESTINATION.


OVERNIGHT SHIPMENTS

OVERNIGHT SHIPPING IS GUARANTEED TO TAKE 1 BUSINESS DAY. 

ORDERS ARE HANDLED BY A VARIETY OF CARRIERS. WE SELECT THE CARRIER OFFERING THE BEST SERVICE AT THAT TIME FOR THAT DESTINATION. PRODUCT SHIPPING TIMES MAY VARY BASED ON FULFILLMENT CENTER. 

AN ORDER MUST BE PLACED BY 3 P.M. EST FOR GUARANTEED 1-DAY SHIPPING. ORDERS PLACED AFTER 3 P.M. EST ARE PROCESSED THE FOLLOWING BUSINESS DAY INSTEAD. 

ORDERS SHIPPING TO PO BOXES, OR OUTSIDE THE UNITED STATES AND CANADA, ARE INELIGIBLE FOR OVERNIGHT SHIPPING.


WE ONLY PROVIDE EXPRESS SHIPMENTS FOR COUNTRIES IN EUROPE WHICH TYPICALLY TAKES BUSINESS 3 DAYS AND STANDARD SHIPMENTS FOR COUNTRIES IN ASIA WHICH MIGHT TAKE AT LEAST 5 BUSINESS DAYS. IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE CONTACT CUSTOMER CARE AT SALES@PRIMEMEDICSTORE.com